Q: What should the customer know about your pricing (e.g., discounts, fees)?
A: Jobs vary on almost every occasion. I feel it's imperative to do a personal and in-depth walk-through of the project and discuss the customers expectations and my realistic abilities to meet those expectations. Job pricing on those discussions and findings of each specific job site.
Q: What is your typical process for working with a new customer?
A: With all new customers clarifying expectations is key to success discussing plans and outcomes before the commencement of the project is essential. Also doing the extra little touches make the project stand out as superior to standard services provided by others and is key to establishing a long lasting and healthy customer / provider relationship.
Q: What education and/or training do you have that relates to your work?
A: I have 30 years experience in running crews and exceeding customer expectations through professionalism, careful planning, detailed communication and mutual feedback. I have numerous accommodations and references that highlight a proven personal view on customer service and work well done.
Q: How did you get started doing this type of work?
A: I got started doing this type of work managing 70+ employees in high volume warehouse settings and customer expectations were extremely high. I was able to meet those expectations on almost every occasion. I found myself dissatisfied becuase I was not able to be responsible for my own work. I often performed landscaping work on my own yard, studying trees and helping neighbors in all types of landscaping and situations. I found this work to be therapeutic and enjoyable. I have extensive experience in material handling and professional blanket wrapped transportation of those high-end irreplaceable items, as well as an additional varied and professional skill set. I find it extremely rewarding to conduct work personally and reflect upon it at it's completion.
Q: What types of customers have you worked with?
A: We have worked with extremely demanding customers with high expectations. Sometimes those expectations appeared unreasonable but, as a operations manager, it was my job to meet those expectations regardless. We were highly successful in doing so.
Q: Describe a recent project you are fond of. How long did it take?
A: We were dispatched for a simple rototilling job mid day. We were asked if we knew how to lay sod, how much it would cost, and if it could be done same day? At the end of the day the customer told us that they could not believe the their backyard went from a bare and weed covered mess to a rototilled sodded and watered beautiful yard by end of day. I watched my customer lay on his back on his new lawn telling me that my crew knocked it out of the park.
Q: What advice would you give a customer looking to hire a provider in your area of work?
A: I recommend doing research and when at all possible start with a small job and watch the outcome closely. The commitment of your supplier or provider will be evident in the smallest of projects. By vetting with a smaller project you avoid getting in to troublesome situations on larger projects.
Q: What questions should customers think through before talking to professionals about their project?
A: Often customers don't realize that the smallest details can affect the job. Discussing the project in great depth and all aspects known with your provider will help create a pleasant outcome for both parties.